Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Builth Wells
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Builth Wells collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Builth Wells is a GPhC registered online pharmacy weight loss clinic serving Builth Wells and the surrounding areas of the United Kingdom. As a registered pharmacy, we act as the Data Controller for any personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following types of personal data:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information required to provide safe pharmacy services
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and provide safe clinical care
• To process and fulfil your orders, including pharmacist review and approval prior to dispensing
• To communicate with you regarding your treatment, orders, and any clinical queries
• To maintain accurate and up-to-date patient records as required by pharmacy regulations
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our services and website experience

Please note that all orders are reviewed and approved by our pharmacist before dispatch. Once approved, delivery is made within 1 working day.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and, for special category health data, the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour to improve our services
• Functional cookies: Remember your preferences and settings

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your data only in the following limited circumstances:

• Healthcare providers: Where clinically necessary or required for your care, with your knowledge
• Delivery partners: Solely to fulfil your order and deliver your medication
• Payment processors: To securely handle your payment transactions
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
• IT and platform providers: Who assist in operating our website and systems, under strict data processing agreements

All third parties we work with are required to process your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Payment data is retained only for as long as necessary to fulfil legal and financial obligations.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. You also have the right to data portability where applicable. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your personal information, please contact us:

Pharmacy Weight Loss Builth Wells
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.